Privacy Policy
Last updated: December 14, 2025
1. Introduction
MaterialSurf ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our material specification platform and related services.
2. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Company name and job title
- Password (stored securely using industry-standard encryption)
- Professional information relevant to material specification
Usage Data
We automatically collect certain information when you use our platform:
- Browser type and version
- Device information and operating system
- IP address and general location data
- Pages visited and features used
- Search queries and filter preferences
- Products saved and projects created
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our platform
- Process your material searches and save your preferences
- Send you important updates about your account and our services
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our platform (hosting, analytics, email services)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you explicitly authorize us to share your information
5. Third-Party Services
Our platform uses the following third-party services:
- Firebase: Authentication and database services (Google Cloud)
- Vercel: Hosting and deployment
- Analytics: Usage tracking and performance monitoring
Each of these services has their own privacy policies governing their use of your data.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure data centers with physical security measures
7. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us at privacy@materialsurf.com.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.
9. Children's Privacy
Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@materialsurf.com
- Address: MaterialSurf, Doha, Qatar